By e-mail, at info@koolaburrabeach.com

Our customer service center is located in the United States. We may not receive/open all email during our operation hours due to holidays, weekends, etc. If your email reaches us late at night, we may not open it until the next day. It can take up to 2-4 days for us to respond to your email after receiving it. Most emails get answered right away, depending on ISP connections and Server load times we may not receive your email for a couple of days after you have sent it. If your request is urgent we recommend you call our toll free line at 1-877-756-2475.

By phone, toll free, at 1-877-756-2475

KoolaburraBeach.com operates Monday through Saturday at:

On 6/21/2004, Karen in Manassas, Virginia wrote: "I can't tell you how much I enjoyed my experience with ordering my boots. Your staff and website are great; I phoned also, and all my questions were answered in a VERY friendly, professional, and informed manner. Twice.

When my order arrived, I was very impressed with your PASSPORT, which I think is an excellent marketing/sales tool. The refrigerator magnet is a VERY smart idea, useful for me while keeping your name visible all the time, the discount on my next order was a pleasant surprise, and I received an actual receipt. Your operation is unique, very friendly (important!) and pleasant (unusual these days!)...thanks for a fun shopping experience! Not to mention, I love my sheepskin footwear! ~Karen"